Frequently Asked Questions (FAQs)
We want to make your experience with us as smooth and stress-free as possible! Below are answers to some of the most common questions about our home décor products, customization options, and delivery process. If you need more help or inspiration, just reach out—we’re always happy to help you create a space you’ll love!
🪵 Product Information
What products does Spaces Unhooked offer? +
We create handcrafted plastic and wooden décor, including wall clocks, designed to suit every style.
Are all products handmade? +
Yes, all our products are handmade. This may result in slight variations in colour, texture, grain, or finish.
Will the product look exactly like the images shown on the website? +
Since each item is handcrafted, minor variations may occur. These differences are natural and are not considered defects.
What materials are used in your products? +
Our products are made using plastic, engineered wood, and natural wood, carefully selected for durability and aesthetics.
🚚 Shipping & Delivery
Do you ship all over India? +
Yes, we ship across India. Free shipping is available on orders above ₹899.
Do you provide international shipping? +
Yes, we offer international shipping. Charges depend on the destination and are shown during checkout.
How long does order processing take? +
Orders are typically processed and shipped within 10 working days.
How long does delivery take after shipping? +
Delivery usually takes between 2 to 10 days depending on your location.
How can I track my shipment? +
Once shipped, you’ll receive a tracking number via email or SMS to track your order.
🔄 Returns, Replacements & Cancellations
Do you accept returns? +
we do not accept returns due to the handmade nature of our products.
When am I eligible for a replacement? +
You are eligible for a replacement if the product is damaged upon delivery or if you receive the wrong item.
What is the time limit to request a replacement? +
Replacement requests must be made within 48 hours of receiving the product.
How do I request a replacement? +
Email us with photos of the issue, your order details, and the subject line “Replacement Request.”
Can I cancel my order after placing it? +
Orders can be canceled within 24 hours of placement. Refunds are processed within 7 working days.
💳 Payments & Pricing
What payment methods do you accept? +
We accept credit cards, debit cards, and UPI payments.
Are online payments secure? +
Yes, all payments are encrypted and processed securely in compliance with RBI guidelines.
When will my refund be processed after cancellation? +
Refunds are processed within 7 working days after a successful cancellation.
Are there any hidden charges? +
No, there are no hidden charges. All applicable charges are shown at checkout.
Are international shipping charges included in the product price? +
No, international shipping charges are calculated separately and shown during checkout.
🔐 Privacy & Data Protection
What personal information do you collect? +
We collect basic information such as name, email, phone number, and shipping address to process orders.
How is my personal information used? +
Your information is used for order fulfillment, customer support, and communication purposes.
Do you share my data with third parties? +
We only share necessary information with shipping partners and payment gateways.
Is my personal data secure? +
Yes, we use standard security measures such as encryption and secure servers to protect your data.
Can I request deletion of my personal information? +
Yes, you can request access, correction, or deletion of your personal data by contacting us.
📜 Terms & Policies
Are handmade variations eligible for return or replacement? +
No, minor variations are not considered defects and are not eligible for return or replacement.
Can Spaces Unhooked change its policies? +
Yes, we reserve the right to modify our policies at any time without prior notice.
Is the website intended for children? +
No, our website is intended for individuals aged 18 and above.
Who owns the content and designs on the website? +
All website content, images, and designs are the intellectual property of Spaces Unhooked.
Is Spaces Unhooked liable for damages after product use? +
Spaces Unhooked is not liable for damages arising from the use of its products, except where replacement is applicable.
📞 Contact & Support
How can I contact customer support? +
You can reach us via phone or email for any queries or concerns.
What is your customer support phone number? +
You can call us at +91 955 571 5715.
What is your customer support email address? +
You can email us at hello@spacesunhooked.com.
What are your business hours? +
Our support team is available during standard business hours on working days.
Where is Spaces Unhooked located? +
Our office address is:
903, 9th Floor, Tower-2,
Assotech Business Cresterra,
Sector 135, Noida, Uttar Pradesh, India.
