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FAQs

Home FAQs

#Frequently asked questions

How long does shipping take?
Orders are typically processed and shipped within 10 working days. Shipping times may vary depending on your location and the availability of the product. In case of high demand or custom orders, processing time may be extended, and we will keep you informed.
Whatare the shipping charges?
â—Ź Within India: We offer free shipping on orders above â‚ą899. For orders below â‚ą899, standard shipping rates apply, calculated at checkout. â—Ź International Shipping: Shipping fees are based on your location and will be displayed during the checkout process.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your shipment through our shipping partners.
What is your return/exchange policy?
We offer replacements for products that are damaged, malfunctioning, or incorrect upon delivery. Minor variations due to the handmade nature of the products are not eligible for return or exchange. Requests must be made within 48 hours of receiving the product.
What should I do if I receive a damaged product?
Please contact us within 48 hours of receiving the product and provide clear photos of the damaged item along with your order details. We will guide you through the replacement process.
Are there any products that are not eligible forreturns or exchanges?
Yes, products with minor variations in appearance and finish due to their handmade nature are not eligible for returns or exchanges. Additionally, items that have been used or altered after delivery cannot be returned or exchanged.
What payment methods do you accept?
We accept major credit and debit cards, as well as UPI payments.
Is my payment information secure?
Yes, all payment transactions are processed securely, following standard encryption and protection methods to safeguard your payment details.
Are all products handmade?
Yes, all our products are fully handmade, which makes each piece unique. Slight variations in appearance are expected due to the handcrafting process.
What materials are used in the products?
Our products are primarily made from engineered wood to natural wood depending on the item. We take pride in using natural materials to create beautiful, functional pieces.
How do I care for the products to ensure longevity?
To maintain the quality of your wooden decor, avoid direct exposure to sunlight and moisture. Regular dusting and occasional use of a wood-friendly polish will help maintain its beauty for years.
Do you offer custom designs or sizes?
Yes, we do offer custom designs and sizes. You can contact us with your specifications, and we'll work with you to create a custom piece.
How long does it take to complete a custom order?
Custom orders typically take longer to process and ship, depending on the complexity of the design. We will provide an estimated timeline once the order is confirmed.
Can custom products be returned?
Unfortunately, custom products cannot be returned or exchanged unless they are damaged or incorrect upon delivery.