Refund policy
Return and Replacement Policy
At Spaces Unhooked, we take pride in offering high-quality, handmade engineered wood to natural wood products. We craft each piece with care, ensuring that no two items are exactly alike. Minor variations in texture, color, and finish are a natural result of the handcrafting process, making each product unique.
Conditions for Replacement:
We only offer replacements in the following cases:
- If your product is damaged or malfunctioning upon delivery.
- If you receive an item that differs from what you ordered.
How to Request a Replacement:
● To request a replacement, please notify us within 48 hours of receiving the product.
● Provide clear photos of the item, showing the damage or incorrect product, along with your order details.
● You can reach us at [Your Customer Support Email] or through our contact form with the subject line “Replacement Request.”
Non-Returnable and Non-Replaceable:
● Products that have minor variations in appearance or finish due to their handmade nature will not be eligible for return or replacement.
● Items that are used or altered after delivery.
Replacement Process:
Once your request is reviewed and approved, we will provide instructions for returning the product (if needed) and send you a replacement at no extra cost.
We appreciate your understanding and support of our handmade craftsmanship, and we strive to ensure your satisfaction with every purchase.
